Viu 12+

Skip Options / Separate Tab for Trailers

I just recently started watching k-dramas on this app. I'm loving it so far. Great selections.

Thoughts:

I know that there are lots of websites that offers to let you watch these dramas for free. However, watching it on those platforms does not help the creators of the videos you're watching. They are basically not getting paid to let you watch those. So sign up for a premium here on Viu. 😅✌️

Feedback:

I noticed that you do not have the buttons to rewind or fast-forward besides dragging the radio button on the video's progress bar. I recommend creating these options so users for at least 10s or 15s.

I also noticed that I still see ads. Its empty but it is still clickable and the word 'Advertisement' is still there. Please fix this. We signed up for the premium to get rid of the ads but we're still seeing it.

Otherwise, everything looks great! Please keep getting more series and movies for us to watch. 🥰

Shows & Ads

Good Shows are limited. Not a fan of pinoy adaptations of some series.

However there are a few shows that are quite good k-dramas and variety shows like Young Actor’s retreat and bad prosecutor. These 2 shows are the reason why i started using the app again.

The free option (non-premium) has too much ads without a skip option. 2 to 3 lengthy ads (30 seconds long , some Longer like that annoying graham recipe commercial) before the video starts playing is too much; it affects user experience.

Further Note to devs: after ads are completed, sometimes the actual video does not play and just buffers. This will force the user to restart video (exit and play again) and then gets subjected to the usual 2 to 3 ads. (Note that i am watching via my tablet/ipad mini. Not a connection issue as netflix, prime and hbo go play just fine).

Ads are not bad for the free option. As a consumer of the free service i get that. However something has to be done to improve the experience. Provide a skip option or evenly place the ads in different parts of the video. Mind the ads duration as well.

With the limited selection and too much ads, how will you convince consumers to upgrade to a premium account? Note that i used to have a premium account but decided to unsubscribe due to said issues. Competition is stiff with various streaming platforms available. Hope to see improvements to shows, ads and ui as pointed out by other users.

Developer Response ,

Hi, sorry to hear you’ve been experiencing this. Don't hesitate to contact us at enquiry.ph@viu.com or our social media channels and share as much information as possible. We will investigate your case. Thank you for posting!

Subtitles are too far and too big

Please hear me out. I love the selection of kdramas offered by viu however the only reason why i cant fully commit to this app is because of the layout of subtitles. The captions are too big and too far that I find it difficult to watch the scenes and read the subtitles at the same time. The font is too big that I have to pause several times to read the whole sentence or else I wont be able to understand what’s happening. It’s also located too far that I either focus on the scene or read the caption since I find it hard to do both at the same time, especially on bigger screen.

I don’t know if it’s just me or if somebody already complained about it but please please please make some adjustments on this.

Developer Response ,

Hi, sorry to hear you’ve been experiencing this. Please contact us at enquiry.ph@viu.com or our social media channels and share as much information as you can. We will definitely investigate your case. Thank you for posting!